Exchanges & Returns

EXCHANGES:
We understand that seeing something online is different from being able to hold something in your hands which is why we make it a key focus to provide high quality images of every item we sell as well as detailed and accurate descriptions. That said, if you happen to order something but you're not happy with how the colors match your new paint scheme, or it doesn't fit on the narrow office wall, we get it and we are happy to accept exchanges in cases where it comes up. The only thing we ask is that you cover the shipping to us, and that the item arrives in the SAME (new, unworn, and unwashed) condition it arrived to you in.

We want you to enjoy your order as much as we enjoyed making it!

*U.S. (and U.S. Territory) Orders - We will cover the shipping cost back to you.

*INTERNATIONAL Orders - We offer a discounted return shipping cost of 1/2 the original shipping. Please be sure to include a check or money order with your return. Refer to your Etsy invoice to find the original shipping cost.

RETURNS:
If you are not 100% satisfied with your purchase (unhappy with our print quality or our products offered) we will gladly offer you a refund for your items minus the shipping costs. 
If something is wrong with the order (wrong order received / wrong size received / basically our fault) PLEASE CONTACT US right away. We will send you a replacement item immediately and cover shipping costs both ways. We do our best to avoid these errors but please be patient with us if we've made a mistake with your order.

We want you to enjoy your purchase as much as we enjoyed making it!

RETURN / EXCHANGE INSTRUCTIONS:
Please try to send us your exchange or return within 7-10 days of the delivery date. Refunds can be processed up to 30 days after receipt of payment. After 30 days, items can be returned for a FALSTAFF TRADING store credit for the original value of the purchased item.

PLEASE BE SURE TO INCLUDE ALL INFO INSIDE RETURN PACKAGE FOR QUICKER PROCESSING…

1) FULL NAME or Etsy Order number
2) RETURN ADDRESS
3) EMAIL
5) REPLACEMENT DESIGN/SIZE/STYLE/COLOR NEEDED or REFUND request
6) *INTERNATIONAL Customers* Please see above for return postage costs

Send to:

Falstaff Trading
615 E MOSS MILL RD
SHOP #92 "UNDERGROUND"
SMITHVILLE, NJ 08205

Be sure to check for any discrepancies or defects prior to wearing/using your item. *WE DO NOT REFUND SHIPPING costs for any returned merchandise.